Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges is calculated in our check out page, all you need to do is to insert your address it will be calculated . 

How long will delivery take?

Depends on Stock levels but mostly 5 to 20 working days for local deliveries.
We will keep you informed when there is issues. 95% of the time our orders are shipped out within 3 to 4 days.

In order to ensure that you are not disappointed when ordering your favorite pair of Vellies, we are able to make a pair of your order should your selection not be in stock allow 20 working days.

How secure is shopping in the Online Shop? Is my data protected?

The payments is handled by PayFast which is a respectable and safe payment gateway.

What exactly happens after ordering?

We process your order and ship it out asap

Do I receive an invoice for my order?

Yes, The invoice is emailed to you.

Send us an email




    73 Lyttleton rd , Clubview

    23 quinan rd somerset west

    Our ADMIN in Centurion Gauteng

    73 lyttleton rd clubview
    Gauteng

    PLEASE NOTE : WE CANT TAKE ANY VISITORS DUE TO COVID 19 

    Email us :

    admin@myvellies.co.za

     

    Our Admin in western Cape

    23 quinan rd somerset west western cape.

    PLEASE NOTE : WE CANT TAKE ANY VISITORS DUE TO COVID 19