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Thank you for considering My Vellies. If you have any questions, feedback, or simply want to connect, we're here for you.
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Our Admin in western Cape
23 Quinan Road, Somerset west
PLEASE NOTE : This is an admin office, we are an online shop only
Please read our FAQ before sending us a message.
Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
Delivery charges is calculated in our check out page, all you need to do is to insert your address it will be calculated .Â
Which payment methods are accepted in the Online Shop?
We make use of PayFast.
How long will delivery take?
Depends on Stock levels but mostly 5 to 20 working days for local deliveries.
We will keep you informed when there is issues. 95% of the time our orders are shipped out within 3 to 4 days.
In order to ensure that you are not disappointed when ordering your favorite pair of Vellies, we are able to make a pair of your order should your selection not be in stock allow 20 working days.
How secure is shopping in the Online Shop? Is my data protected?
The payments is handled by PayFast which is a respectable and safe payment gateway.
What exactly happens after ordering?
We process your order and ship it out asap
Do I receive an invoice for my order?
Yes, The invoice is emailed to you.